Frequently Asked Questions

We provide integrated property management and marketing services in the Egyptian market, with practical solutions for property owners, clients and investors.

Residential property management, marketing and brokerage, rent collection and tenant follow-up, maintenance and facilities, commercial and office property management, and buying and selling units.

Contact us through the contact page or the quick form on the home page and choose your role (owner, tenant or investor). Our team will reach out to understand your needs and recommend the right plan.

We use a pricing study based on actual market movement in the area and unit type, aiming for a fair, competitive rent that avoids wasting your annual return.

We market the unit with an organized plan that includes targeted ad campaigns on Google, LinkedIn and Meta, and 360-degree virtual tours. We aim for an occupancy rate of at least 92%, which is a target rather than a guarantee.

We check financial standing, income stability, previous contractual behavior and rental history, with the applicant's consent, to protect you from payment defaults and sudden move-outs.

Fees depend on the type of service and the size of the property and are set in the written service agreement. Contact us and our team will prepare a proposal for your case.

A detailed monthly report after the financial month closes, showing rent collected, maintenance expenses and net operating income (NOI). We aim to deliver it on schedule 100% of the time.

We offer 360-degree virtual tours and interactive tours so you can view the unit remotely, and we can also arrange on-site viewings at times that suit you.

We offer flexible digital channels such as Fawry and e-wallets, with organized tracking of due dates. Payment channels may be subject to their providers' terms and fees.

We send a renewal alert 60 days before your lease ends so you can decide without rush.

Yes. We represent you locally and follow the operational and marketing side, and automated financial reports reach you electronically after each month closes so you can track your investment from anywhere.

No. We work to maximize your net return through pricing, marketing, collection and maintenance, but returns depend on market conditions and the property, and website content is not investment advice.

Yes. We present units, coordinate between seller and buyer and follow negotiations through to closing.

We target collection efficiency of up to 96% monthly and a collection period of 15 days or less, with a large share of rent collected through digital channels.

Yes. We pay utility bills and owners' association fees on the owner's behalf to avoid penalties and service interruptions.

We draft complete standard contracts covering maintenance, penalties, renewal and dispute resolution, and document them through official government platforms such as the Ejar platform to ensure they are enforceable.

Through the automated ticketing system in the Variety app in under two minutes, or by the 24-hour hotline.

We aim to close emergency reports within 4 hours at most and routine ones within 48 hours. These are operational targets that may depend on the type of fault and parts availability.

Yes. We schedule preventive maintenance for the property's systems to protect its market value and reduce sudden faults.

Use the "Login" or "Client Portal" link at the top of the site, then pick your portal (owner, tenant or operations). If you forget your password, please contact us.

We apply suitable technical and organizational measures and never sell your data. Read our privacy policy to see what we collect and your rights of access, correction and deletion.